Hi Ian
We stayed at Jack and Di's for 2 nights back in July. You may remember us - we were the family from Sydney who had 2 bags go missing at Auckland airport and they eventually delivered one of them to us at Jack and Di's on the night of Tues 8th July...from memory it was around 9.45pm.
We are claiming against our travel insurance and were wondering if you could email us a (signed) confirmation of when the bag was delivered to the motel so we can forward that on to the Insurance company? It would be greatly appreciated if you could help us out...

Any questions, pls don't hesitate.

Many thanks
Dave  Dave Broadfield  (26/08/2014 7:12:44 p.m.)
Hi Dave ,YES ido remember i will email tomorrow. Cheers,  (26/08/2014 8:47:51 p.m.)
My wife & I are planning to visist Rotorua on Sept 17th ( check-in)through 19th ( check-out) . Need a King/Queeen bed room with Lakeview for two nights.
If you have , pl let me know the rate and are there resturants near-by?, no plan to cook.
Also do you offer breakfast / dinner?
Thanks
Don  Don  (26/08/2014 1:24:53 p.m.)
Good afternoon Bob, Yes we have rooms available for those dates and do provide a cooked breakfast menu, and also do roast dinner on request.There are several restaurants close by.Please contact us by email or free phone 0800522526 to discuss rates. Kind regards Ian  (26/08/2014 2:24:37 p.m.)
Hi there!
We are 4 adults and 3 kids, 14,10 & 3 , looking through Grabone $89. Could you please help to know the total cost thank you. God bless
Puja  Puja  (16/08/2014 9:52:31 p.m.)
Hi Puja, Thanks for your enquiry, the total cost for extra is $15 per person, and we only charge $30 for your extra children, cause the other child is only 3 years old. Can you please tell me which date you prefer, and I can check availability for you. Cheers!   (17/08/2014 11:06:27 a.m.)
Do you have availability for 01 Oct - 03 Oct. We are a family of 5, 2 adults and 3 children (9,7,5 years). How much for the extra child please?  Wilson  (16/08/2014 8:33:19 a.m.)
is this on a voucher ? We do have rooms available please email direct at reservations@jackanddis.co.nz or CALL0800522526 - Kind regards ian  (16/08/2014 12:04:04 p.m.)
Hi,
We are planning to buy a Treat me $89 voucher a 1 Night Stay for up to 4 People. Please let me know the availability of rooms on October 5th Night. There will be two adults and one child.
Thanks,
Ravi  Ravi Lakdivdas  (15/08/2014 4:44:35 p.m.)
im sorry we are fully booked for that date  (16/08/2014 12:03:54 p.m.)
Hi
I am looking at your GrabOne deal. Do you have accommodation for 2 adults and a 15 and 9 year old on 5 and 6 September? Can I buy 2 vouchers and combine them as payments for the 2 nights?
Thank you  Tracy  (11/08/2014 5:02:12 p.m.)
Hi Tracy,

Thanks for your enquiry, the date you expect for is available, you can buy up to 4 vouchers. Cheers!
  (12/08/2014 10:34:51 a.m.)
Hi, I'm looking at your Grabone offer. Is 22 August available? We have 5 adults and one 4 month old infant. How much extra do I have to pay?
Cheers, Nishan  Nishan  (8/08/2014 9:03:49 a.m.)
Hi Nishan,

Thanks for your enquiry, we have room available on 22th of this month. Extra people we charge $15, no cost for the baby. Thanks !
  (8/08/2014 9:58:23 a.m.)
We are a group form England with four adults in three rooms with four children. I have looked at the large and small villa's as a combination to match our five bedroom requirement. The dates will be arriving on the 26th and departing on the 30th December 2014. What is the cost?  david phethean  (8/08/2014 4:33:40 a.m.)
Hi David,

thanks for your enquiry, if you would like to book the whole lodge, it will be $699 per night. 4 nights should be $2796, I can lower it into $2600. cheers!   (8/08/2014 9:53:12 a.m.)
Hi there! We're thinking of getting the grabone offer. Are the dates 15 to 17/18 of August still available?

Cheers,
Virgil  Virgil Omayan  (7/08/2014 10:55:08 p.m.)
Hi Virgil,

Thanks for your enquiry, we only have room available on 17th and 18th of August, you can ring us after you purchase the voucher, and I will book it for you. Cheers !
  (8/08/2014 9:48:56 a.m.)
Looking at buying a Grab One voucher.
Do you have availability for 2 adults and 2 children for 29thSept? Thank you  Kirsty Hearn  (7/08/2014 8:51:44 p.m.)
Hi Kirsty,

Thanks for your enquiry,
We have room available on 29th of Sep, you can ring us after you purchase the voucher, and I will book it for you. Cheers
  (8/08/2014 9:44:43 a.m.)
Hi I would like to enquire about accomodation from the 15-17 Dec or 16-18 Dec for 2 couples? thanks  Michelle cyster  (7/08/2014 10:50:35 a.m.)
Hi Michelle,

Thanks for your enquiry, we have room available start from 15th -18th of dec, and we have two bedroom uints which suitable for two couple. If you have any other questions, please do not hesitate to ask or you can ring us. Looking forward to your reply.
  (8/08/2014 9:41:32 a.m.)
Hi
I am looking at your grabone offer we are 2 adults and 4 children youngest being only 1 yr old can we up grade if so how much would that be?  Tania  (7/08/2014 8:31:40 a.m.)
H Tania,

Thanks for your questions, extra people is $15 , but for the 1 year old baby, we do not charge. thanks!

  (7/08/2014 10:01:03 a.m.)
Hi there, im looking at purchasing the GrabOne voucher, do you have a room available for 1 adult and 5 children aged 1, 2, 8, 10yrs tomorrow?
Thanks  Gemma  (15/07/2014 8:57:33 a.m.)
Hi Gemma,

we have only got large villa available for tomorrow, which have nice view there, if you interesting with it, you can check it from website, and give us a ring to book it for a cheap price.   (15/07/2014 9:56:11 a.m.)
I'd like to check availability for next week for 2 adults and 2 children. Can we buy 3 vouchers for 3 nights? Thanks.  Kirsty  (14/07/2014 7:22:22 p.m.)
Hi kirsty,

we have room available from 21st until 24th of next week, which date you prefer? you can buy voucher from crabone and ring us to book the room, thanks !   (15/07/2014 9:53:01 a.m.)
Hi I am looking at buying the Grab One vochure for 3 of us, can you let me know if it is available for 13/07 for one night.
Many thanks  Mahesh  (8/07/2014 11:02:51 p.m.)
Hi Mahesh,
we do have room available on 13 of July, you can buy the voucher from grab one and let us know your voucher number. cheers!   (9/07/2014 3:33:30 p.m.)
Hi,I checked Grabone promotion of NZD89 for a night. We are one coupon would like a king size or queen size bedroom with ensuit bathroom from 2 to 4 Aug. any room you recommend?  Lidya  (7/07/2014 9:17:20 p.m.)
we will ring you and explain to you, cheers!   (8/07/2014 9:21:15 a.m.)
Hi
could you please advise if you have the Wi Fi
If you have , I would like to book on 17,18,19,20 July
for family 2 adults and 2 kids (6 and 9 y.o.)  Elena Tahir  (7/07/2014 11:11:01 a.m.)
Hi Elena,

we have WiFI here, but 17th and 18th are not available at this stage, 20th, 21st , 22nd and 23rd are available now. your can ring us t o check the availability. thanks !   (7/07/2014 11:58:31 a.m.)

Hi I was looking for availability as a result of the Grabone voucher advertising and saw that there was a typo on your availability page. From years at I-Site North Shore I tend to pick up on that sort of thing. So just trying to assist, not criticize: Please note that there is a spelling mistake on your page COPY:
Lakeview 1 bedroom faminy
Rate is for 4 people
Maximum of 5 people

Lakeview 2 bedroom faminy
Rate is for 5 people
Maximum of 7 people

Planning a stay with my mature German Shepherd and two homestay students. No date set yet.
Have a great day.  Anneke van den Haak  (7/07/2014 9:20:39 a.m.)
Hi Anneke, our grab one voucher is up to 4 people, but some of our units can sleep up to 7 people, just depend on availability, for extra people we charge extra $15 , so if 5 people would like use this voucher, just pay extra$15 when you arrive, and we can arrange a suitable room for 5 people. if you have any question, please give us a call. thanks!   (7/07/2014 11:54:51 a.m.)
Hi you have a special on grabone today for $798 on your troutbeck lodge for up to 11 people. Was it possible to have 19 people for 1x night then just 11 people the second night for the same price or maybe pay a bit extra for the other people.
It will be for 11 adults and 8 kids all under 12.  Roy Lubo  (14/05/2014 1:40:28 p.m.)
Hi i suggest to book one of our motel room for 7 people, we can give you $139 for only one night special, which is normally $ 229 for big family. for safety reason, it is illegal to put 19 people in the lodge. thanks!   (15/05/2014 9:54:15 a.m.)
Hi, regarding pets, are they allowed in the room or outside only? Thanks  Sarah  (8/05/2014 9:31:09 p.m.)
Hi Sarah,

Dogs allowed into the room, as long as they are clean and would not make carpet dirty. Thanks !
  (9/05/2014 11:42:56 a.m.)
Do you have units with disabled access. Thanks  Raewyn  (4/05/2014 9:57:46 p.m.)
Hi Raewyn,

Yes, all units are on ground level easy to access, although shower facilities have raised basins.
  (5/05/2014 9:55:47 a.m.)
Hi What are rates regarding Children?  Joanne  (4/05/2014 9:36:56 a.m.)
Hi Joanne,

Units are sold on a per room basis, as such there is no charge for children, I am more than happy to provide you a special rate, please advise your numbers, adults / children.
  (4/05/2014 2:36:42 p.m.)
Hello. Just checking your offer on Grab-one site. Is it available any nights during the next school holidays please, between 5th -20th July. Myself, and two girlfriends might like to stay there with our kids. Cheers
Lee  Lee Gamble  (4/05/2014 8:17:33 a.m.)
Hi Lee,

Thanks for your correspondence, yes, at this stage, the Troutbeck lodge is available on all days during this period.



  (4/05/2014 2:37:21 p.m.)
how far from city?  mark  (2/05/2014 4:33:14 p.m.)
just 15min driving long. thanks  (2/05/2014 4:35:38 p.m.)
Hi, we are attending a week long conference (me and my husband) which is taking place in Biak Street. Firstly, how far are you from that area please and secondly what is the best you can do price wise from 29 Sept to 3 October (5 nights) - look forward to hearing from you. Thank you.  Linda Selwood  (18/04/2014 11:49:42 a.m.)
Hi, it is just 10min driving .approx 8km. we can offer you a lake view studio for $100.00pn.please contact us on 0800522526. Kind regards Ian  (18/04/2014 4:51:31 p.m.)
Do you have a cot for a baby as we have a six month old and would need at least a portacot.
  cynthia  (15/04/2014 6:42:42 p.m.)
Yes, we do. thanks  (16/04/2014 11:44:26 a.m.)
Hi,


Could you please confirm if you allow pets.


If you do then could you please confirm the price for 4 nights(25th Dec- 29th Dec), 3 adults + 1 pet(dog).


We all are happy to stay in one room if that saves us any money.


Also could you please advise that how far the beach is from the accommodation.


Kind Regards,

Sam Arora
IT Consultant
Palmerston North
t: 021-02375797
e: sam.arora@outlook.co.nz
  Sam Arora  (15/11/2013 1:45:36 p.m.)
Dear Sam

Yes, we have one room left for four nights according to your inquiry. pet is allowed here.
The beach is just in the front of our motel, it only took one or two minutes to walk there.
You can book it through our website directly.

Best wishes
Presilla  (16/11/2013 10:17:30 a.m.)
Do you have a space for a motorhome for a few days in January?  Barrie Barnes  (13/11/2013 7:27:49 p.m.)
Dear Barrie

Glad to see your inquiry.
Yes, we have some vacancies at present, you can check the availability on the booking motel page.

Thanks and best wishes
Presilla  (16/11/2013 10:14:49 a.m.)
Hi ,
A friend of mine stayed at your place. She loved it and I saw a photo of her in a spa pool. Which room can sleep5 people with a spa pool on the desk over looking the lake?

Many thanks,
Caron  Caron Thornton  (4/11/2013 6:08:32 p.m.)
Dear Caron

thanks for your inquiry, we do have a family room for five people which located in the middle of the yard facing to the beautiful lake. what is your plan to visit here?

Looking forward to get your response.

Best wishes
Presilla  (16/11/2013 10:12:58 a.m.)
would this be available on the 27th Oct for 1 night for 10 adults and 1 child?  carolin currie  (22/10/2013 11:14:38 a.m.)
Dear Carolin
Thanks for your choosing and inquiry.
Yes, we have two rooms available on 27 Oct at present, family 1 bedroom and family 2 bedroom ,this is the last room we have. you can book it directly through this website.
Enjoy your day.
Cheers!
Presilla  (22/10/2013 2:32:37 p.m.)
what is rate for the lake view studio on December/23?  presilla  (5/10/2013 2:20:53 p.m.)
it is $120 per night, thanks   (5/10/2013 2:23:02 p.m.)

A warm Welcome to Jack &Di’s  in Rotorua

 accommodation just lakefront with sand beach.take a walk accompanying with black swan

News:

Heated outdoor BBQ area! Available for Private Functions with VIP  marquee Party and Stay= No driving! Special Accommodation Rates! 

Troutbeck Lodge


Lakefront Motel


Activites


Jack and Di's Rotora Accommodation Client Testimony

"Great value, My girls loved your place. For me it had everything we needed, was very clean and tidy. Would love to come back in summer and make use of the Lake and your BBQ area." - L.J

"Quick efficient booking.Very friendly welcome and introduction to Accommodation. Great accommodation, comfortable, quiet and great scenery, and handy for our needs. A pity we couldn't stay longer. Highly recommended. Thank you." - G.M

"We only stayed a night, but enjoyed our stay and would stay here again on future visits to the area. Nice grounds and facilities for kids, and lovely quiet location right next to the lake." - D.C